Contact Us - Member- Dentist- Employer- Producer- Government- Other

What best describes your relationship with us?
You have selected the following role:
MemberDentistEmployerProducerGovernment Dental Programs ParticipantOther
I have United Concordia dental insurance. I'm a dental office staff member. I represent an employer group or am an administrator for a group plan I sell United Concordia products and services. I'm an FEDVIP dental plan or Active Duty Dental Program (ADDP) participant. I'm a vendor, member of the media or interested in other UCD products.

Choose from the most appropriate category below:

MyDentalBenefits

Find answers now by accessing, reviewing and managing your policy online.

MyDentalBenefits

Dental Plans for Employees

Call to speak to a sales representative, or find the right dental plan for employees using the Dental Plan Navigator.

1-800-972-4191, option 4

General Customer Service

Use this section for general inquiries or if you cannot find a more suitable option below.

Membership and Billing Questions?

If you have questions or need assistance, please call (please have your recipient number ready).

1-888-320-3316

Administrative Questions?

If you have questions or need assistance, please call.

1-800-972-4191 (option 3)

Benefit Questions?

If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.

1-800-332-0366 (PPO)

1-866-357-3304 (DHMO)

1-888-789-8233 (UCVision)

Member Contact Us Form

Dentist Contact Us Form

Employer Contact Us Form

Producer Contact Us Form

General Contact Us Form

If you have a question you'd rather mail to us, send us a letter at the address below.

United Concordia Dental Companies, Inc.
Dental Customer Service Department
P.O. Box 69420
Harrisburg, PA 17106-9420


Quality of Care Concerns?

Members with concerns regarding the quality of dental treatment; such as but not limited to the quality of cleanings, fillings, root canal treatment, crowns, bridges & dentures, provided by a participating dentist must submit their concerns to the address listed below within 180 days* of identification. You may print and submit our Member Quality of Care Form Member Quality of Care PDF Form to:

United Concordia Companies, Inc.
Quality Assurance Department
4401 Deer Path Road DP 3B
Harrisburg, PA 17110

*State, federal or contractual requirements may override the Quality Assurance Department filing requirement.

TDD Customer Service

For hearing impaired users, please use the customer service number below.

1-800-345-3837

FEDVIP Customer Service

The information below is for prospective and existing federal employees and annuitants to answer their dental plan questions.

Considering United Concordia Dental for the first time?

1-877-GET-UCCI (1-877-438-8224)

Already a United Concordia Dental member?

1-877-FYI-UCCI (1-877-394-8224)

FEDVIP Contact Us Form

Active Duty Dental Program (ADDP) Customer Service

The link below is for participants in the Active Duty Dental Program's United Concordia Dental plan.

ADDP contact page

TDP Customer Service

The link below is for participants in the TDP United Concordia Dental plan.

TDP contact page

Auto Unit Customer Service

Members with the DHMO Automotive plan can contact us with questions at the phone number below.

1-800-937-6432

United Concordia Dental Mobile App

If you have questions on the United Concordia Dental Mobile App, please give us a call and we'll be happy to walk through it with you.

1-877-882-0797

Claims Submission

If you are visiting an out of network dentist you may need to print a claim form, bring it to your dentist visit, and then mail it to the address below.

Print Claim Form

United Concordia Dental Companies, Inc.
P.O. Box 69421
Harrisburg, PA 17106-9421

NOTE: As a United Concordia Dental member, if you visit a network dentist, your dentist will submit claims for you.

Want to see your dentist in our network?

Recommend your dentist for network participation by completing our online form.

Recommend a Dentist

Account Management Portal (AMP)

If you are a group administrator and have questions on the Enrollment and Billing tools within the Account Management Portal (AMP), please call Membership & Billing.

1-888-320-3316, option 3

Enrollment Forms and Enrollment Changes

Manage group enrollment using Enrollment Forms, or fax or mail forms to the address below.

Fax: 1-800-329-9093

United Concordia Dental Companies, Inc.
4401 Deer Path Road
Harrisburg, PA 17110

Privacy Department

If you want more information about our privacy practices or have questions or concerns, you can contact us through our online privacy form.

United Concordia Dental is committed to protecting our member's privacy in accordance with all applicable federal and state laws.

Privacy Form

Report Dental Fraud

If you have information about dental fraud or are concerned about potential fraud, please report it using our online fraud complaint form.

We strive to protect our customers by thoroughly investigating claims of insurance fraud and referring those who commit fraud to the appropriate law-enforcement agencies.

Fraud Complaint Form

Advisor Review

Dentists can provide additional information for claims already processed by sending it to the address below.

United Concordia Dental Companies, Inc.
Dental Advisor Unit
P.O. Box 69420
Harrisburg, PA 17106-9420

Update Dentist Information

Dentists can update the information for their dental offices, such as address, accepting new patients and more by fax or mail.

Fax: 1-717-260-7037

United Concordia Dental Companies, Inc.
Dental Provider File
P.O. Box 69415
Harrisburg, PA 17106-9415

Refund Checks

If you need to return or send us a check, mail it to the address below.

United Concordia Dental Companies, Inc.
Cashier
P.O. Box 69402
Harrisburg, PA 17106-9402

Appointments or Commissions

If you have an appointment or commission-related issue, please contact Producer Administration.

Email: UCProducer@ucci.com

Phone: 1-800-972-4191, option 3

Fax: 1-717-433-9871

United Concordia Dental Companies, Inc.
ATTN: Producer Administration
4401 Deer Path Road
Harrisburg, PA 17110

News Media Inquiries

Reporters who would like to talk with someone at United Concordia please email our media team.

Email Media Team

United Concordia Dental Marketing

Vendors who would like to contact United Concordia Dental's Marketing department can do so anytime through our online contact form.

Marketing Form