Contact Us - Member- Dentist- Employer- Producer- Government- Other
I have United Concordia dental insurance. I'm a dental office staff member. I represent an employer group or am an administrator for a group plan I sell United Concordia products and services. I'm an FEDVIP dental plan or Active Duty Dental Program (ADDP) participant. I'm a vendor, member of the media or interested in other UCD products.
Choose from the most appropriate category below:
MyDentalBenefits
Find answers now by accessing, reviewing and managing your policy online.
Dental Plans for Employees
Call to speak to a sales representative, or find the right dental plan for employees using the Dental Plan Navigator.
1-800-972-4191, option 4
General Customer Service
Use this section for general inquiries or if you cannot find a more suitable option below.
Enrollment and Billing Questions?
If you have questions or need assistance, please call (please have your recipient number ready).
1-888-320-3316
Administrative Questions?
If you have questions or need assistance, please call.
1-800-972-4191 (option 3)
Benefit Questions?
If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.
1-800-332-0366 (PPO)
1-866-357-3304 (DHMO)
1-888-789-8233 (UCVision)
If you have a question you'd rather mail to us, send us a letter at the address below.
United Concordia Dental Companies, Inc.
Dental Customer Service Department
P.O. Box 69420
Harrisburg, PA 17106-9420
Quality of Care Concerns?
Members with concerns regarding the quality of dental treatment; such as but not limited to the quality of cleanings, fillings, root canal treatment, crowns, bridges & dentures, provided by a participating dentist must submit their concerns to the address listed below within 180 days* of identification. You may print and submit our Member Quality of Care Form 
to:
United Concordia Companies, Inc.
Quality Assurance Department
4401 Deer Path Road DP 3B
Harrisburg, PA 17110
*State, federal or contractual requirements may override the Quality Assurance Department filing requirement.
TDD Customer Service
For hearing impaired users, please use the customer service number below.
1-800-345-3837
FEDVIP Customer Service
The information below is for prospective and existing federal employees and annuitants to answer their dental plan questions.
Considering United Concordia Dental for the first time?
1-877-GET-UCCI (1-877-438-8224)
Already a United Concordia Dental member?
1-877-FYI-UCCI (1-877-394-8224)
Active Duty Dental Program (ADDP) Customer Service
The link below is for participants in the Active Duty Dental Program's United Concordia Dental plan.
TDP Customer Service
The link below is for participants in the TDP United Concordia Dental plan.
Auto Unit Customer Service
Members with the DHMO Automotive plan can contact us with questions at the phone number below.
1-800-937-6432
United Concordia Dental Mobile App
If you have questions on the United Concordia Dental Mobile App, please give us a call and we'll be happy to walk through it with you.
1-877-882-0797
Claims Submission
If you are visiting an out of network dentist you may need to print a claim form, bring it to your dentist visit, and then mail it to the address below.
United Concordia Dental Companies, Inc.
P.O. Box 69421
Harrisburg, PA 17106-9421
NOTE: As a United Concordia Dental member, if you visit a network dentist, your dentist will submit claims for you.
Want to see your dentist in our network?
Recommend your dentist for network participation by completing our online form.
Account Management Portal (AMP)
If you are a group administrator and have questions on the Enrollment and Billing tools within the Account Management Portal (AMP), please call Membership & Billing.
1-888-320-3316, option 4
Enrollment Forms and Enrollment Changes
Manage group enrollment using Enrollment Forms, or fax or mail forms to the address below.
Fax: 1-800-329-9093
United Concordia Dental Companies, Inc.
4401 Deer Path Road
Harrisburg, PA 17110
Privacy Department
If you want more information about our privacy practices or have questions or concerns, you can contact us through our online privacy form.
United Concordia Dental is committed to protecting our member's privacy in accordance with all applicable federal and state laws.
Report Dental Fraud
If you have information about dental fraud or are concerned about potential fraud, please report it using our online fraud complaint form.
We strive to protect our customers by thoroughly investigating claims of insurance fraud and referring those who commit fraud to the appropriate law-enforcement agencies.
Advisor Review
Dentists can provide additional information for claims already processed by sending it to the address below.
United Concordia Dental Companies, Inc.
Dental Advisor Unit
P.O. Box 69420
Harrisburg, PA 17106-9420
Update Dentist Information
Dentists can update the information for their dental offices, such as address, accepting new patients and more by fax or mail.
Fax: 1-717-260-7037
United Concordia Dental Companies, Inc.
Dental Provider File
P.O. Box 69415
Harrisburg, PA 17106-9415
Refund Checks
If you need to return or send us a check, mail it to the address below.
United Concordia Dental Companies, Inc.
Cashier
P.O. Box 69402
Harrisburg, PA 17106-9402
Appointments or Commissions
If you have an appointment or commission-related issue, please contact Producer Administration.
Email: UCProducer@ucci.com
Phone: 1-800-972-4191, option 3
Fax: 1-717-433-9871
United Concordia Dental Companies, Inc.
ATTN: Producer Administration
4401 Deer Path Road
Harrisburg, PA 17110
United Concordia Dental Marketing
Vendors who would like to contact United Concordia Dental's Marketing department can do so anytime through our online contact form.
Connect with United Concordia Dental