Contact

Individuals & Families

United Concordia Customer Service

If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.

1-800-332-0366 (PPO)
1-866-357-3304 (DHMO)
1-888-789-8233 (UCVision)

Contact us form

 

TDD Customer Service

Please dial this number for customer service assistance for the hearing impaired.

1-800-345-3837

 

FEDVIP Customer Service

This number is available for FEDVIP members to answer questions about their specific plan.

Considering United Concordia for the first time?
1-877-GET-UCCI (1-877-438-8224)

Already a United Concordia member?
1-877-FYI-UCCI (1-877-394-8224)

FEDVIP contact us form

 

Active Duty Dental Program (ADDP) Customer Service

If you have questions on the Active Duty Dental Program’s United Concordia plan, please see the ADDP contact page.

  

Auto Unit Customer Service

Members with the DHMO Automotive plan can contact us with questions at the phone number below.

1-800-937-6432

 

iDental Mobile App

If you have questions on the iDental mobile app, please give us a call and we’ll be happy to walk through it with you.

1-877-882-0797

 

Claims Submission

As a United Concordia member, if you visit a network dentist, your dentist will submit claims for you. But if you visit a non-network dentist, you may need to print a claim form, bring it to your dentist visit, and then mail it to the address below.

United Concordia Companies, Inc.
P.O. Box 69421
Harrisburg, PA 17106-9421

 

Nominate Your Dentist

If your current dentist is not in your network, you can nominate him/her for participation by completing this online nomination form or by calling the phone number below.

 

Privacy Department

United Concordia is committed to protecting our member’s privacy in accordance with all applicable federal and state laws. If you want more information about our privacy practices or have questions or concerns, you can contact us with this online contact form.

 

Report Dental Fraud

We strive to protect our customers by thoroughly investigating claims of insurance fraud and referring those who commit fraud to the appropriate law-enforcement agencies. If you have information about dental fraud, please report it using our online fraud complaint form.

 

Routine Dental Inquiries

If you have a question you’d rather mail to us, send us a letter at the address below.

United Concordia Companies, Inc.
Dental Customer Service Department
P.O. Box 69420
Harrisburg, PA 17106-9420

 

Refund Checks

If you need to return or send us a check, mail it to the address below.

United Concordia Companies, Inc.
Cashier
P.O. Box 69402
Harrisburg, PA 17106-9402

 

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Employers

United Concordia Customer Service

If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.

1-800-332-0366 (PPO)
1-866-357-3304 (DHMO)
1-888-789-8233 (UCVision)

Contact us form

 

TDD Customer Service

Please dial this number for customer service assistance for the hearing impaired.

1-800-345-3837

 

Account Management Portal

If you are a group administrator and have questions on the Enrollment and Billing tools within the account management portal, please call Membership & Billing.

1-888-320-3316, option 3

 

ConcordiaConnect

If you have questions on the ConcordiaConnect tool for self-insured groups, please call Membership & Billing.

1-888-320-3316, option 3

 

Enrollment Forms/Enrollment Changes

To submit an enrollment form or enrollment changes, please email, fax or mail to the addresses below.

Email: uccienroll@ucci.com
Fax: 1-800-329-9093

United Concordia Companies, Inc.
4401 Deer Path Road
Harrisburg, PA 17110

 

Refund Checks

If you need to return or send us a check, mail it to the address below.

United Concordia Companies, Inc.
Cashier
P.O. Box 69402
Harrisburg, PA 17106-9402

 

Privacy Department

United Concordia is committed to protecting our member’s privacy in accordance with all applicable federal and state laws. If you want more information about our privacy practices or have questions or concerns, you can contact us with this online contact form.

 

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Producers

United Concordia Customer Service

If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.

1-800-332-0366 (PPO)
1-866-357-3304 (DHMO)
1-888-789-8233 (UCVision)

Contact us form

 

TDD Customer Service

Please dial this number for customer service assistance for the hearing impaired.

1-800-345-3837

 

Appointments or Commissions

If you have an appointment- or commission-related issue, please contact Producer Administration.

Email: UCProducer@ucci.com
Phone: 1-800-972-4191, option 3
Fax: 1-717-433-9871

United Concordia Companies, Inc.
ATTN: Producer Administration
4401 Deer Path Road
Harrisburg, PA 17110

 

Privacy Department

United Concordia is committed to protecting our member’s privacy in accordance with all applicable federal and state laws. If you want more information about our privacy practices or have questions or concerns, you can contact us with this online contact form.

 

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Dentists

United Concordia Customer Service

If your group has a designated phone number, you can receive faster service by using the toll-free number shown on the back of your ID card or on your company's Clients' Corner page.

1-800-332-0366 (PPO)
1-866-357-3304 (DHMO)
1-888-789-8233 (UCVision)

Contact us form

 

TDD Customer Service

Please dial this number for customer service assistance for the hearing impaired.

1-800-345-3837

 

Claims Submission

As a United Concordia member, if you visit a network dentist, your dentist will submit claims for you. But if you visit a non-network dentist, you may need to print a claim form, bring it to your dentist visit, and then mail it to the address below.

United Concordia Companies, Inc.
P.O. Box 69421
Harrisburg, PA 17106-9421

 

Privacy Department

United Concordia is committed to protecting our member’s privacy in accordance with all applicable federal and state laws. If you want more information about our privacy practices or have questions or concerns, you can contact us with this online contact form.

 

Report Dental Fraud

We strive to protect our customers by thoroughly investigating claims of insurance fraud and referring those who commit fraud to the appropriate law-enforcement agencies. If you have information about dental fraud, please report it using our online fraud complaint form.

 

Routine Dental Inquiries

If you have a question you’d rather mail to us, send us a letter at the address below.

United Concordia Companies, Inc.
Dental Customer Service Department
P.O. Box 69420
Harrisburg, PA 17106-9420

 

Advisor Review Dental Inquiries

Dentists can provide additional information for claims already processed by sending it to the address below.

United Concordia Companies, Inc.
Dental Advisor Unit
P.O. Box 69420
Harrisburg, PA 17106-9420

 

Update Dentist Information

Dentists can update the information for their dental offices, such as address, accepting new patients and more by sending the information to the address below.

United Concordia Companies, Inc.
Dental Provider File
P.O. Box 69415
Harrisburg, PA 17106-9415
(or fax us at 1-717-260-7037)

 

Refund Checks

If you need to return or send us a check, mail it to the address below.

United Concordia Companies, Inc.
Cashier
P.O. Box 69402
Harrisburg, PA 17106-9402

 

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Government

FEDVIP Customer Service

This number is available for FEDVIP members to answer questions about their specific plan.

Considering United Concordia for the first time?
1-877-GET-UCCI (1-877-438-8224)

Already a United Concordia member?
1-877-FYI-UCCI (1-877-394-8224)

FEDVIP contact us form

 

Active Duty Dental Program (ADDP) Customer Service

If you have questions on the Active Duty Dental Program’s United Concordia plan, please see the ADDP contact page.

  

Privacy Department

United Concordia is committed to protecting our member’s privacy in accordance with all applicable federal and state laws. If you want more information about our privacy practices or have questions or concerns, you can contact us with this online contact form.

 

Report Dental Fraud

We strive to protect our customers by thoroughly investigating claims of insurance fraud and referring those who commit fraud to the appropriate law-enforcement agencies. If you have information about dental fraud, please report it using our online fraud complaint form.

 

Vendors

United Concordia Dental Marketing

Vendors who would like to contact United Concordia Dental's Marketing department can do so anytime by completing our online contact form.

 

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