skip to main content
Dental Care FAQs During COVID-19 | United Concordia

FAQs about Dental Care during COVID-19




Can I go to the dentist during COVID-19?


To stop COVID-19 from spreading, the American Dental Association (ADA) provided guidelines for dentists to follow regarding patient care. Dentists were originally asked to close for routine care and focus on dental emergencies, but some states are allowing dental offices to open up again. Governors have the power to decide when dentists’ offices in their states can reopen. In addition, dentists in each state are regulated by their state’s specific dental boards.

What problems are considered dental emergencies?

A dental emergency could be life threatening and needs immediate treatment to stop bleeding or alleviate severe pain or infection. According to the ADA, these urgent or emergency problems should be taken care of at this time:

  • Bleeding that doesn’t stop
  • Painful swelling in or around the mouth
  • Pain in a tooth, teeth or jaw
  • Gum infection with pain or swelling
  • After surgery treatment (dressing change or stitch removal)
  • Broken or knocked out toot
  • Denture adjustment for people receiving radiation or other treatment for cancer
  • Snipping or adjusting wire of braces that hurts your check or gums
  • Biopsy of abnormal tissue

Will the dentist care for my emergency at the office?

Your dentist likely has a plan in place to care for patients who need emergency or urgent dental care. Some dentists may advise that you come to the office – and they’ll take every precaution to sterilize the environment so it’s as safe as possible. But for some patients, especially if you have other underlying medical conditions, the dentist may choose to evaluate your condition using a teledentistry visit, where you can stay safe in your own environment. Your dentist can advise which option is best for you.

What if my dentist’s office is closed?

If you have a dental emergency, our Customer Service team can help find you another available dentist as quickly as possible. Please call 1-800-332-0366 to get the assistance you need.

I don’t want to go into the office – do I have an option?

Your dentist may be able to handle your visit using teledentristry. With teledentistry, you and the dentist stay safely in your own separate locations. You use a digital device like your phone or tablet to take a high-quality photo or video or your dental issues, share it with your dentist for evaluation and then have a two-way conversation using video conference or phone.

Are teledentistry visits covered under my plan?

Yes, United Concordia Dental covers teledentistry visits.

Are teledentistry claims processed differently?

Your dentist will submit your teledentistry claim for you. These claims will be handled with the same detailed care and efficiency as is our usual high standard and timely claim review process.

Where can I read the ADA’s guidelines for dental care?

You can find information about emergency and non-emergency care during COVID-19 on the American Dental Association’s website. The ADA is continually evaluating the situation and updating its recommendations, but you can find the latest information at

When will dentists’ offices be allowed to reopen?

Governors have the power to determine when dentists’ offices in their states can reopen. In addition, dentists in each state are regulated by their state’s specific dental boards. However, the ADA is providing dentists with guidance on personal protective equipment (PPE), disinfecting and other important safety measures that follow CDC guidelines to help minimize risks and protect patients and staff during treatment.