Automated Tools to Offer DHMO Benefit Information
Effective April 1, dentists and dental office staff can use our automated tools to request eligibility and benefit information for DHMO members. By using our Interactive Voice Response (IVR) phone system and My Patients’ Benefits online tool, dental offices will allow our Customer Service representatives more time to respond to complex inquiries from their staff.
The IVR is easy to use and reduces the length of telephone calls—just call DHMO Dental Customer Service at 1-866-357-3304 and follow the automated prompts. You can choose to listen to the information over the phone or request a response via fax or mail.
My Patients’ Benefits provides secure, online access to member information 24 hours a day, seven days a week. You can access the tool by selecting My Patients’ Benefits in the Dentists section of our website.
Both the IVR and My Patients’ Benefits will continue to be available for inquiries regarding United Concordia PPO members.