Interactive Voice Response (IVR) System

United Concordia Dental’s IVR System is accessible through any toll-free Customer Service number and is available 24 hours a day, 7 days a week, except when our databases are undergoing scheduled maintenance. The IVR System connects you directly to our databases and gives you access to a full-range of services, including:

  • Patient coverage and benefits
  • Claim/predetermination status information
  • Orthodontic information
  • Procedure history
  • Maximum/deductible accumulations
  • DHMO Co-payment schedules
  • Procedure Allowances

Click here for a printable Quick-Step User’s GuidePDF icon