Interactive Voice Response (IVR) System
United Concordia Dental’s IVR System is accessible through any toll-free Customer Service number and is available 24 hours a day, 7 days a week, except when our databases are undergoing scheduled maintenance. The IVR System connects you directly to our databases and gives you access to a full-range of services, including:
- Patient coverage and benefits
- Claim/predetermination status information
- Orthodontic information
- Procedure history
- Maximum/deductible accumulations
- DHMO Co-payment schedules
- Procedure Allowances
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