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Adapting to the COVID-19 Situation: Safe Access to Dental Emergency Care and Uninterrupted Service for Our Customers


As COVID-19 continues to impact the world, United Concordia is working quickly to align our business models and procedures to best support our customers, members and employees.

To ensure the well-being of our workforce and deliver uninterrupted service for our members, producers, employers, partners and dentists, our employees began working from home Thursday, March 19, 2020.

As COVID-19 continues to affect our country and the world, we will continue to follow the guidance offered by the CDC and other health agencies. In the last year, emergency or urgent dental care accounted for up to nearly 23% of dental services provided in some regions of the U.S., so in support of the American Dental Association’s (ADA) recommendation on teledentistry and to best support our members in need of urgent assistance, our members can address their critical oral health issues with a video or photograph assessment with their dentist. Teledentistry assessments are covered for United Concordia’s members.

Additionally, with the  ADA’s recent recommendation that people postpone dental care unless it’s an emergency, we know you may have questions. Our customer service representatives are available to help you with your dental care needs during these challenging times. Whether it’s finding a dentist, setting up a virtual dental visit – which we cover for our members, or just understanding if a particular dental procedure is essential at this time, we can help. Simply contact our customer service department at (800) 332-0366.

While the situation is constantly changing, United Concordia remains centered on protecting the health and well-being of those we serve and our valued employees. Your total health is our focus and that remains unwavering during these challenging times and we will continue to keep the best interests of our customers and employees at the center of every decision we make.