skip to main content

NY Domestic Violence Victims

New York Insurance Law § 2612

New York Insurance Law, section 2612, prohibits insurers from discriminating against an individual based on being a victim of domestic violence. This law also contains protections for victims of domestic violence regarding health insurers who receive a valid order of protection against the policyholder.

The insurer may not disclose to the policy holder or another individual covered under the policy against whom the victim has a valid order of protection certain information related to the victim, including:

  • The address, telephone number, or any other personally identifying information of the victim;
  • The nature of the health care services provided; or 
  • The name or address of the provider of the services.

The Insurer must also accommodate a reasonable request by a covered individual to receive communications of claim related information by alternative means or at alternative locations. The covered individual must clearly state that disclosure of the information could endanger the individual. If a child is the covered individual, then the rights established by this law may be asserted by the child’s parent or guardian.

To submit a Confidential Communication Request, please contact United Concordia’s Customer Service at 1-800-332-0366.

For further information on domestic violence services, you can contact the New York State Office for the Prevention of Domestic Violence website or call the New York State Domestic and Sexual Violence Hotline.

NYS Domestic and Sexual Violence Hotline: 1‐800‐942‐6906

Spanish language: 1‐800‐942‐6908

In NYC: 1‐800‐621‐HOPE (4673) or dial 311

TTY: 1‐866‐604‐5350