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SMS Texting Information and Help

Texting at United Concordia Dental

United Concordia Companies, Inc., including its subsidiaries, ("United Concordia Dental") offers consumers and its members the option of receiving certain information by Short Message Service (SMS) or texting services ("Text(s)").

United Concordia Dental offers consumers the option of participating in a variety of offers, campaigns and programs ("Campaign") by Text.

Please see the information below to learn more about receiving and opting out of Text messages. United Concordia Dental is looking forward to texting with you soon!

Consumer campaign texts

If you are eligible to participate in a Campaign, you could receive an invitation or be invited by any of the following means: public advertisement, flyer, personalized letter, email, social media campaign, web form or web link. The invitation will state what type of information you will be signing up to receive and how to join (e.g., Text “Smile” to 465465 to receive oral wellness tips.)

United Concordia Dental — 465465

United Concordia Dental will send you health tips, news and/or related information directly to your mobile phone when opting in to a Campaign. It's easy to participate. When you choose to opt-in to one or more of United Concordia Dental's Campaigns, we will send you corresponding information via Text. For example, if you opt-in to a Campaign on oral wellness, you will receive tips on how to improve your oral wellness. Look for information about current Campaigns and text the Campaign keyword to 465-465. That's all there is to it.

Text help and mobile terms

United Concordia Dental reserves the right to change, modify or update this SMS Texting Information and Help Policy at any time without notice by updating this posting.

For additional Text help, text the word HELP to 465465. You can also email United Concordia Dental's support team at SMSHELP@UCCI.com for general Text assistance; however, the SMSHELP email address is not a secure method of communication and should not be used to transmit protected health information or to contact Member Service for claims issues.

To stop receiving Campaign Texts, text the word STOP to cancel at any time. You can either stop a single campaign, multiple campaigns or all text campaigns.

United Concordia Dental does not charge a fee to send Texts. However, message and data rates apply from your carrier (e.g., AT&T, Verizon, Sprint, etc.). The number of Texts you receive will depend on the number and type of Campaigns Texts for which you sign up.

If your phone becomes lost or is stolen or you simply wish to opt-out of any Campaign in which you signed up to participate, contact us at the toll-free number or the email address below. United Concordia Dental will make every effort to manually remove you from all of our Campaigns Texts within a reasonable time period. You will be required to provide your cell phone number in order for us to process your request.

You must be at least 18 years of age or have parental permission to receive text messages. If you are under age 14, you cannot use this service. You also agree to United Concordia Dental's Text Terms of Service.

United Concordia Dental respects your privacy. Read United Concordia Dental's Text Privacy Policy

This short code program is managed by United Concordia Dental.

Contact information
United Concordia Dental
Attn: Director of Marketing
501 Penn Avenue
Pittsburgh, PA 15222
Toll free phone: 800-332-0366 or use the number that is listed on the front of your ID card
Service hours: M-F 8:00 a.m. to 8:00 p.m. EST
Email: SMSHELP@ucci.com

Text Terms of Service

Terms and conditions may change
United Concordia Dental reserves the right to update or amend these terms and conditions at any time. United Concordia Dental may, at its sole discretion, terminate or suspend texting services ("Services") or access to the Services or any portion thereof of any user for any reason.

Eligibility
You must be at least 18 years of age or have parental permission to receive text messages. If you are under age 14, you cannot use the Services under any circumstances. By opting-in to participate in a Campaign Text you are representing that you are at least 18 years of age or have obtained parental consent.

Costs
There may be some costs associated with the use of this Service. For example, your pager or cellular phone service provider may charge you to send or receive wireless text messages. Under no circumstances will United Concordia Dental or its employees, officers, directors or agents be held responsible for any charges related to the use of the Services.

Warranty & disclaimer
United Concordia Dental safeguards your personal information. Unfortunately, no data transmission over cellular airwaves can be guaranteed to be 100 percent secure. While United Concordia Dental strives to protect your personal information, United Concordia Dental cannot guarantee or warrant its complete security before it reaches us. United Concordia Dental shall not be responsible for harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of United Concordia Dental's Services or any information you transmit to us via Text unless the breach of confidentiality was caused by United Concordia Dental.

UNITED CONCORDIA DENTAL PROVIDES THE SERVICES "AS IS" WITH NO WARRANTIES OF ANY KIND. UNITED CONCORDIA DENTAL EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT THE SERVICES WILL BE SECURE, UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS.

Some states do not allow the disclaimer of implied warranties so the foregoing disclaimer may not apply to you.

Limitation of liability

UNDER NO CIRCUMSTANCES WILL UNITED CONCORDIA DENTAL OR ITS EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SERVICES WHETHER OR NOT UNITED CONCORDIA DENTAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you are dissatisfied with the Services or any content on any of United Concordia Dental website properties, or with these terms and conditions, your sole and exclusive remedy is to discontinue using the Services. You acknowledge, by your use of the Services, that your use of the Services is at your sole risk.

Indemnity
You agree to indemnify, defend and hold harmless United Concordia Dental, its employees, officers, directors and agents from and against any and all claims, liabilities, penalties, settlements, judgments or fees (including reasonable attorneys' fees) arising from (i) any information that you or anyone using your account may submit to us for this Service; (ii) your use of the Services; (iii) your violation of the terms of these terms and conditions; and (iv) any violation or failure by you to comply with all laws and regulations in connection with the Services.

Assignment
You may not assign any of your rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of United Concordia Dental. Any such purported assignment or delegation by you without the appropriate prior written consent of United Concordia Dental will be null and void and of no force or effect.

Dental disclaimer
The Services do not provide dental advice and are intended for general information purposes. The Services are not a substitute for professional dental advice, diagnosis or treatment. Always seek the advice of your dentist or other qualified health provider with any questions you may have regarding dental conditions or treatment.

Governing law and jurisdiction
By opting in to receive Texts you agree to be subject to personal jurisdiction in the Commonwealth of Pennsylvania. Any transaction or occurrence arising out of your receipt of a Text shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania (excluding any conflict of laws provisions of the Commonwealth of Pennsylvania that would refer to and apply the substantive laws of another jurisdiction). Any suit or proceeding regarding a Text shall be brought only in Dauphin County, Pennsylvania.

Text Privacy Policy

At United Concordia Dental we take the issue of privacy very seriously. United Concordia Dental wants to assure users of our Services that their information is safeguarded and maintained in confidence. Please read through the following pages, which describe United Concordia Dental's Text privacy policy.

The purpose of this privacy policy is to inform you as to what information may be collected from you when you interact with the Services, how such information will be used by United Concordia Dental and/or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of such information and the security procedures that United Concordia Dental has implemented to protect your privacy.

Collection of information
Your choice of Campaigns, as applicable, will determine the information that United Concordia Dental needs to collect from you. For all Campaigns, United Concordia Dental collects your mobile phone number and your cellular carrier. Also, depending on the Campaign, you may be asked to provide additional information such as your zip code. United Concordia Dental may also ask you for additional information in order to personalize the information you receive and make it more valuable to you. For instance, if you sign up for a Find a Dentist Campaign, United Concordia Dental may ask you to provide your zip code to receive a list of dentists in your immediate area.

No protected health information will be sent to you through Text. SMS, as a technology, is not a secure messaging platform. If United Concordia Dental needs to send you a message that involves protected health information or personally identifiable information, the information will be sent via encrypted email to a secure message center on our website or email application.

How United Concordia Dental uses the information
United Concordia Dental does not sell information about you to anyone when you elect to receive Campaign Texts. United Concordia Dental uses the information you provide to deliver the Campaign Texts you have requested, to personalize and thereby improve your experience, to deliver customer support and to improve the services, among other things. The information may also be analyzed in the aggregate in order to improve the function and content of United Concordia Dental's Services.

Access to information collected online

  1. Employees: Certain United Concordia Dental employees may be provided with your information. United Concordia Dental employees are required, by written confidentiality statements, corporate policies and state or federal laws or regulations to maintain the confidentiality of personal information and to use strict standards of care in handling the information. Employees who do not conform to these confidentiality requirements are subject to disciplinary sanctions that may include dismissal.
  2. Third parties: United Concordia Dental may disclose your information as permitted by law and to service providers that assist United Concordia Dental in meeting the needs of its customers. United Concordia Dental's service providers are legally bound by contract to employ at least the same strict standards of confidentiality as employed by United Concordia Dental.

Other than as set forth above, United Concordia Dental does not transmit your information without your permission. Personal information may be transmitted, however, if there is a specific need to complete a transaction requested by you.

Third-party links
Some links sent via Campaign Text may be to websites operated and maintained by third parties. Any information you provide to third-party websites will be governed under the terms of each websites' privacy policy, and United Concordia Dental encourages you to investigate and ask questions before disclosing any information to the operators of third-party websites. United Concordia Dental has no responsibility or liability whatsoever for the content, actions or policies of third-party websites. The inclusion of third-party websites in no way constitutes an endorsement of such websites' content, actions or policies.

Modifications to text privacy policy
United Concordia Dental reserves the right to change, modify or update this online SMS text privacy policy at any time without notice by updating this posting. Please review this SMS text privacy policy on a periodic basis.